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Information Technology Specialist

Full time  /  Fargo, ND


The IT Specialist is responsible for providing prompt, effective service to Kilbourne companies and related parties by overseeing and delivering IT services. This is a technical and dynamic role, capable of delivering solutions spanning the entire organization’s technology solution. Additionally, the Specialist will contribute or lead assigned technology projects to enhance business functions, add long-term value, or reduce costs. They are expected to maintain cutting edge professional skills utilizing available documentation, education programs, and a continuous-learning mindset to address issues and projects assigned to them.


Responsibilities vary depending on the scope and magnitude of the project but will typically include the following:

  • User Support
    • Respond to and complete service requests in a timely manner
    • Provide ongoing training regarding best practices and new features
    • Communicate outages and impacts
    • Provide technology assistance for employee projects or meetings
  • Building Services
    • Configure and maintain CCTV (security camera) solutions
    • Configure and maintain network infrastructure
    • Manage ISP service or incidents
    • Manage voice, television, and room management systems
  • Network administration:
    • Maintain networks to provide exceptional service quality
      • Firmware updates
      • Hardware updates
      • Update configurations to improve service quality
    • Resolve network incidents in a timely manner
  • Security administration
    • Firewall and network architecture
    • Endpoint protection
    • Threat identification, resolution or escalation
    • Spam / Phishing policy management
    • Data retention and access management
  • Software administration
    • Windows 10/11
    • Microsoft 365 Business administration
      • Exchange, Sharepoint / OneDrive, Teams, Azure AD, Intune MDM
    • Other business software, including Bluebeam, Autocad, Zoom, Adobe CC
    • Website hosting and domain management
  • Hardware administration
    • Procure, configure, and decommission based on company policies
    • Install required business software
    • Maintain Mobile Device Management (MDM) configuration for corporate and applicable employee devices
    • Provide workstation configuration (monitors, stands, docks)
    • Configure and maintain Teams or Zoom Rooms
    • Keep accurate records of company inventory and assignment to employees
  • Account and Access management
    • Configure employee software accounts
    • Set access controls based on employee permissions and approved access requests
    • Maintain controlled onboarding / offboarding of employees in coordination with HR
  • Business Continuity
    • Ensure corporate data is backed up in a redundant fashion
    • Maintain recovery procedures for software systems

Assist in ongoing development of policies and procedures



  • 5+ years’ experience in enterprise application, device, and infrastructure management
  • Advanced knowledge of Microsoft O365 system and administrative functions
  • Education: Bachelor’s Degree or equivalent experience


  • Problem Solving – Identifies and resolves problems in a timely manner.
  • Customer Service – Responds promptly to customer needs.
  • Organizational Support – Follows policies and procedures; Promotes a harassment-free environment; Maintains confidentiality; Observes safety and security procedures; Uses equipment and materials properly.
  • Adaptability – Able to deal with frequent change, delays, or unexpected events.
  • Dependability/Initiative – Follow instructions, responds to management direction; Commits to long hours of work when necessary to reach goals; Asks for and offers help when needed.
  • Judgement – Exhibits sound and accurate judgement; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing – Prioritizes and plan work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
  • Professionalism – Treats others with respect and consideration regardless of their status or position.
  • Quality/Quantity – Demonstrates accuracy and thoroughness; Meets productivity standards; Completes work in timely manner.

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