Information Technology Specialist

Full time  /  Fargo, ND

Summary

The IT Specialist is responsible for providing prompt, effective service to Kilbourne companies and related parties by overseeing and delivering IT services. This is a technical and dynamic role, capable of delivering solutions spanning the entire organization’s technology solution. Additionally, the Specialist will contribute or lead assigned technology projects to enhance business functions, add long-term value, or reduce costs. They are expected to maintain cutting edge professional skills utilizing available documentation, education programs, and a continuous-learning mindset to address issues and projects assigned to them.

Responsibilities

Responsibilities vary depending on the scope and magnitude of the project but will typically include the following:

• User Support
  • Respond to and complete service requests in a timely manner
  • Provide ongoing training regarding best practices and new features
  • Communicate outages and impacts
  • Provide technology assistance for employee projects or meetings
• Building Services
  • Configure and maintain CCTV (security camera) solutions
  • Configure and maintain network infrastructure
  • Manage ISP service or incidents
  • Manage voice, television, and room management systems
• Network administration:
  • Maintain networks to provide exceptional service quality
    • Firmware updates
    • Hardware updates
    • Update configurations to improve service quality
  • Resolve network incidents in a timely manner
• Security administration
  • Firewall and network architecture
  • Endpoint protection
  • Threat identification, resolution or escalation
  • Spam / Phishing policy management
  • Data retention and access management
• Software administration
  • Windows 10/11
  • Microsoft 365 Business administration
    • Exchange, Sharepoint / OneDrive, Teams, Azure AD, Intune MDM
  • Other business software, including Bluebeam, Autocad, Zoom, Adobe CC
  • Website hosting and domain management
• Hardware administration
  • Procure, configure, and decommission based on company policies
  • Install required business software
  • Maintain Mobile Device Management (MDM) configuration for corporate and applicable employee devices
  • Provide workstation configuration (monitors, stands, docks)
  • Configure and maintain Teams or Zoom Rooms
  • Keep accurate records of company inventory and assignment to employees
• Account and Access management
  • Configure employee software accounts
  • Set access controls based on employee permissions and approved access requests
  • Maintain controlled onboarding / offboarding of employees in coordination with HR
• Business Continuity
  • Ensure corporate data is backed up in a redundant fashion
  • Maintain recovery procedures for software systems

Assist in ongoing development of policies and procedures

Requirements

EDUCATION/EXPERIENCE

• 5+ years’ experience in enterprise application, device, and infrastructure management
• Advanced knowledge of Microsoft O365 system and administrative functions
• Education: Bachelor’s Degree or equivalent experience

SKILLS

• Problem Solving – Identifies and resolves problems in a timely manner.
• Customer Service – Responds promptly to customer needs.
• Organizational Support – Follows policies and procedures; Promotes a harassment-free environment; Maintains confidentiality; Observes safety and security procedures; Uses equipment and materials properly.
• Adaptability – Able to deal with frequent change, delays, or unexpected events.
• Dependability/Initiative – Follow instructions, responds to management direction; Commits to long hours of work when necessary to reach goals; Asks for and offers help when needed.
• Judgement – Exhibits sound and accurate judgement; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plan work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Quality/Quantity – Demonstrates accuracy and thoroughness; Meets productivity standards; Completes work in timely manner.

Close Date

03/31/2023

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